Q: Is the Woodpecker/DTE Endo Radar Plus wireless?
• Answer: Yes, the Woodpecker Endo Radar Plus is wireless, offering flexibility and ease of use during endodontic procedures.
Q: My Woodpecker/DTE Endo Radar Plus is supposed to auto start and stop at the orifice of the root canal, but the motor starts by itself even when it's not in the canal. Why is this happening?
• Answer: Ensure that you are using the silicone cover on the handpiece while operating the device. The contra-angle should not be touched with bare hands, as this can interfere with the auto start/stop function.
Q: What should I do if the wireless communication between the motor handpiece and the base fails?
• Answer: If the wireless connection fails and the indicator shows “ ”, try the following steps:
Press and hold the handpiece "ON/OFF" button for more than 5 seconds to power off, then power it on again.
Place the handpiece near the base and power it on to re-establish the connection.
Q: Why can't I calibrate the contra-angle, and how can I fix it?
• Answer: Calibration might be interrupted due to increased resistance in the contra- angle. To fix this:
Recalibrate the motor handpiece to rule out any motor faults.
Clean and lubricate the contra-angle.
Restart the calibration process.
Q: What should I do if the motor handpiece gets too hot during use?
• Answer: If the motor handpiece becomes hot, especially after extended use in reciprocating mode, allow the device to cool down before restarting.
Q: How do I handle a continuous rotary file that blocks in the root canal? • Answer: If a rotary file gets blocked in the root canal:
Change the rotational direction by pressing the REV key.
Start the handpiece and carefully pull out the file.
Q: What can I do if a reciprocating file gets blocked in the root canal? • Answer: If a reciprocating file gets blocked:
Ensure the file is clean and free of debris.
Gently try to remove the file with a pair of pliers by pulling it out while rotating the file clockwise.
Q: Do I need to buy an apex locator separately for the Woodpecker/DTE Endo Radar Plus?
• Answer: No, the Woodpecker Endo Radar Plus comes with a built-in apex locator, so you do not need to purchase one separately.
Q: Can the Woodpecker/DTE Endo Radar Plus be used with WaveOne Gold endodontic file systems?
• Answer: Yes, the Woodpecker Endo Radar Plus is compatible with various reciprocating and rotary file systems, including WaveOne Gold, with adjustable reciprocating angles.
Q: What cleaning and disinfection steps should be followed for the motor handpiece, AC adapter, and base?
• Answer: Before and after each use, the motor handpiece, AC adapter, and base should be manually cleaned and disinfected. Use towels impregnated with a disinfecting and detergent solution approved by VAH/DGHM-listing, CE marking, FDA, and Health Canada. These components should not be sterilized, and cleaning must be performed within 10 minutes before use.
Q: Can the contra-angle be placed in a disinfectant solution or ultrasonic bath?
• Answer: No, the contra-angle should not be placed in a disinfectant solution or ultrasonic bath. Additionally, chloride detergent materials should not be used as they can damage the product. Instead, the contra-angle must be lubricated after cleaning and disinfection, but before sterilization.
Q: What precautions should be taken during the sterilization of the products, such as the contra-angle and touch probe?
• Answer: The products should be sterilized using only steam sterilization procedures (fractional pre-vacuum procedure) at a maximum temperature of 138°C. The sterilization time should be at least 4 minutes at 132°C / 134°C. Do not use hot air sterilization, radiation sterilization, or other non-recommended methods as they may damage the products.
Q: What are the guidelines for storing sterilized products like the contra-angle and touch probe?
• Answer: After sterilization, products should be stored in a clean, dry, and ventilated environment with a relative humidity of 10% to 93%. The storage temperature should be between -20°C to +55°C. Sterilized products must be packaged in a medical sterilization bag or clean sealing container and stored in a special storage cabinet. The storage time should not exceed 7 days, after which reprocessing is required before use.
Q: How often does the motor need to be charged?
• Answer: The 2600 mAh lithium battery for the base unit and 2000 mAh lithium battery for the hand piece provides extended use, typically lasting through a full day of procedures. Simply recharge it overnight.
Q: Does the Woodpecker/DTE Endo Radar Plus come with a foot pedal?
• Answer: No, the Woodpecker Endo Radar Plus does not include a foot pedal. It is designed for operation without one.
Q: Is the Woodpecker/DTE Endo Radar Plus approved by Health Canada?
• Answer: Yes, the Woodpecker Endo Radar Plus is approved by Health Canada, ensuring it meets all safety and quality standards.
Q: How long is the warranty for the Woodpecker/DTE Endo Radar Plus?
• Answer: The warranty covers the main unit for 2 years, the contra angle for 1 year, accessory parts (wires, plugs) for 6 months, and consumables are not covered.
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