Woodpecker D3 -LED Ultrasonic Scaler

1. Is the Woodpecker / DTE D3 Dental Scaler approved by Health Canada?
Yes, the Woodpecker / DTE D3 Dental Scaler is approved by Health Canada, ensuring it meets all safety and quality standards.

2. How long is the warranty for the Woodpecker / DTE D3 Dental Scaler?
Main Unit: 2 Year / Handpiece: 2 Year / Accessory Parts: 6 Months, and consumables are not covered.

Cleaning, Disinfection, and Sterilization
3. Can I use any detergent or disinfectant for cleaning the Woodpecker / DTE D3 Ultrasonic Scaler?
No, you should avoid using strong detergents and disinfectants with an alkaline pH >9 or acid pH <5, as they can reduce the lifespan of the products. The manufacturer is not responsible for damage caused by improper cleaning agents.

4. Is it safe to clean the handpiece of the Woodpecker / DTE D3 Ultrasonic Scaler using an ultrasonic cleaning machine?
No, the handpiece should not be cleaned with an ultrasonic cleaning machine. This method is not recommended for the handpiece as it can cause damage.

5. What is the maximum temperature the Woodpecker / DTE D3 Ultrasonic Scaler can be exposed to during cleaning and sterilization?
The device should not be exposed to temperatures above 138°C. Exceeding this temperature can damage the products.

6. How many sterilization cycles can the Woodpecker / DTE D3 Ultrasonic Scaler components endure?
A: The maximum number of sterilizations is 600 cycles for the handpiece, 300 cycles for the tips, and 1,000 cycles for the wrench.

7. What steps should I follow immediately after using the Woodpecker / DTE D3 Ultrasonic Scaler?
Post-operative treatment must be completed within 30 minutes after use: Run the scaler for 20-30 seconds at maximum water volume to flush the handpiece and tip. Remove the handpiece and rinse it with pure water, distilled water, or deionized water. Dry the product with a clean, soft cloth and place it in a clean tray.

8. What is the preferred method for cleaning the Woodpecker / DTE D3 Ultrasonic Scaler: automated or manual cleaning?
Automated cleaning is preferred if conditions permit, as it is generally more effective and consistent.

9. Can I use any water during the cleaning process of the Woodpecker / DTE D3 Ultrasonic Scaler?
During the cleaning process, you can use distilled water, deionized water, or a multi-enzyme cleaning agent. However, ensure that the selected cleaning agent is compatible with the product, and avoid using water with temperatures exceeding 45°C to prevent protein solidification.

10. What are the steps for automated disinfection of the Woodpecker / DTE D3 Ultrasonic Scaler?
To perform automated disinfection:
Place the product into the disinfection basket, ensuring the products do not contact each other. Connect the internal water lines to the rinsing connection of the washer-disinfector. Start the disinfection program, ensuring the temperature does not exceed 134°C and the cycle adheres to EN ISO 15883 standards.

11. How should the Woodpecker / DTE D3 Ultrasonic Scaler be dried after cleaning and disinfection?
If your cleaning and disinfection process doesn’t include automatic drying, you can dry the scaler by: Using filtered dry compressed air with a maximum pressure of 3 bar, or Drying it in a medical drying cabinet or oven at 80°C-120°C for 15-40 minutes.

12. How should I inspect the Woodpecker / DTE D3 Ultrasonic Scaler after cleaning and disinfection?
After cleaning and disinfection, inspect the product for visible stains, damage, or wear. If stains remain, repeat the cleaning process. If the product is damaged, do not use it and replace any worn or damaged accessories.

Troubleshooting
13. Why doesn't the scaling tip on my Woodpecker / DTE D3 Ultrasonic Scaler vibrate, and there’s no water flowing when I step on the foot switch?
This issue may occur if the power plug or foot switch is in loose contact. Ensure that both the power plug and the foot switch are securely connected. If the issue persists, contact your dealer or our support team.

14. My Woodpecker / DTE D3 Ultrasonic Scaler’s scaling tip doesn’t vibrate, but water flows out when I step on the foot switch. What should I do?
The scaling tip may be in loose contact, or there could be an issue with the handpiece or cable. First, make sure the tip is screwed on tightly to the handpiece. If the problem continues, contact your dealer or our support team.

15. What should I do if the scaling tip on my Woodpecker / DTE D3 Ultrasonic Scaler vibrates but there is no spray when I step on the foot switch?
Check if the water control knob is turned on. If it is, the issue could be due to a loose or damaged tip. Screw the tip on tightly, and if the issue persists, consider replacing the tip.

16. Why is there water seeping from the coupling between the handpiece and the cable on my Woodpecker / DTE D3 Ultrasonic Scaler?
This may indicate that the waterproof "O" ring is damaged. You should replace the "O" ring to prevent further leakage.

17. What could cause my Woodpecker / DTE D3 Ultrasonic Scaler’s handpiece to generate heat during use?
Heat generation in the handpiece can be caused by the potentiometer being broken or the water control knob set to a low grade. Check these settings, and if necessary, replace the potentiometer or adjust the water control knob.

18. How can I fix the issue of little to no water coming out from the handpiece of my Woodpecker / DTE D3 Ultrasonic Scaler in automatic water supply mode?
This issue might be due to impurities in the solenoid valve, low water pressure, or a jammed water pipe. Try turning the water control knob to a higher grade, enhancing the water pressure, or cleaning the water pipe with a multi-function syringe.

19. What should I do if the LED light on my Woodpecker / DTE D3 Ultrasonic Scaler handpiece doesn’t work?
The issue could be due to poor contact or a problem with the LED light itself. Ensure all connections are secure. If the LED still doesn’t work, it may need to be replaced.